FAQs

The Post Office is located in Houghton Way on the lower mall.  The closest entrance is in Houghton Street opposite John Lewis.

Height restrictions apply within St Johns car park and vehicles above 6 feet 6 inches (1.98 metres) in height are unable to park.

St Johns shoppers' car park is open 24 hours and seven days a week.  They are open 365 days a year including Christmas Day.

The whole of St Johns shopping centre and the car park are no smoking areas.

The disabled access toilet is located on the lower mall next to the public toilets, between Book Clearance and and the Food Court. A Radar key is required which can be purchased from Shopmobility on the upper mall, opposite Wilkinson.

The public toilets are located in the lower mall in Dawson Way, between Book Clearance and the Food Court.

There are no specific parking bays for Mothers and Babies in St Johns car park.  However, shoppers with prams are advised to park on levels 1A, 2A or 3A which gives direct access to the lifts avoiding stairs in to the centre.

There are 12 parking bays for disabled drivers on level 1A of St Johns car park. Access to the shops for wheelchairs and prams is by lift on levels 1A, 2A and 3A to avoid access by stairs on the other levels.

The 08 Tourist Information Office is located in the Travel Centre, at the rear of St Johns in Whitechapel, close to Queens Square Bus Station.

Shopmobility has a Cybernet Cafe which costs £1.00 per hour and is open from 9.30 am until 3.30 pm Monday to Saturday.

Shopmobility provide a wide range of services including the hire of wheelchairs and scooters.  Their office is located in St George's Way, close to the lifts adjacent to Wilkinson on the upper mall.  The opening hours are 9 am to 4.30 pm Monday to Saturday.  Shopmobility require 24 hours notice to book scooters and full training is supplied.

Monday, Tuesday, Wednesday, Friday and Saturday 9am until 5.30pm, Thursday 9am – 8pm, Sunday 10am – 5pm.

Cash machines are located on the Upper mall inside the Wilkinson Store (No Charge) and on the Lower Mall, at the edge of the Food Court near Card Warehouse store (There is a charge for using this machine).

Outside the centre in Houghton Street opposite John Lewis (Royal Bank of Scotland) and outside Tesco.  There is no charge for using these machines.

Cash machines are located in the following places.  On the Lower Mall (at the edge of the Food Court near Card Warehouse store).  There is a charge for using this machine.  Houghton Street (Royal Bank of Scotland).  There is no charge for using this machine.

Yes we have a cash point on the upper mall, however, it does charge £1.50 per transaction.

Free cash points are available directly outside the centre. 

Baby changing facilities are available by the ladies toilets on the lower mall by the Food Court.